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ABCs of the Front Desk for a Chiropractic Office

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There are no second chances when it comes to “first” impressions. Your front desk procedures must be polished to a “T”…or at the very least an A, B, and C!! Every office needs to know the ABCs of the Front Desk (from communication and attitude to referrals, follow up, and collections). Discover how to: Make your front-desk procedures a source of referrals. Convert “shoppers” on the phone into new patients. Beginning with their first phone call, teach your patients the importance of staying on schedule. Learn to use your appointment book to effectively manage your time rather than creating bottlenecks. Discover how “what” you say and “how” you say it affects every aspect of patient care and follow-through!

Your front desk procedures must be flawless because patient management equals office success. Discover how optimizing your front desk will cause your patients to: begin, stay, refer, and pay.

The Speaker’s Bio:

Ces is the original NACA (National Academy of Chiropractic Assistants) founder and one of the first instructors to offer a CA Certification program. For over a decade, she designed and taught the CA Certification program in Texas.

Ces currently provides in-house consulting as well as a variety of training programs. She teaches classes on topics from Front Desk Techniques to HIPAA and Medicare to Compliance. Ces currently teaches the Masters in Coding classes and license renewal programs.

This course was originally presented by Ces Soyring and the Illinois Chiropractic Society on March 6, 2018 and sponsored by HIPAA Compliance Services.

This course has been shared with permission.

Ces Soyring has been involved with all aspects of the business of chiropractic. As an instructor for many years at Texas Chiropractic College, she taught business planning and insurance to future doctors of chiropractic and was an instructor for TCC Post Grad, Texas Chiropractic Association and NACA.

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